December 1, 2018 | SambaSafety
Leading Food Distribution Customer Success Story

Leading Food Distribution Customer Success Story

Managing the Driver Lifecycle

The Challenge

Safety issues led to DOT audit

A Top 5 food distribution company was not identifying drivers who had invalid licenses. Even the drivers were often unaware their licenses had been suspended. This was costing the company thousands in out-of-service order expenses and fines. It also prompted a Department of Transportation audit for exceeding the safety threshold, which created great expense in the form of personnel, time and monetary loss. The safety issues and DOT audit heightened the company’s concern of exposure to additional legal risks.

“SambaSafety identified drivers with invalid licenses – saving thousands of dollars in costs and potentially millions in negligent entrustment lawsuits.”

The Solution

Close Visibility Gaps and Optimize MVR Spend

SambaSafety completed a comprehensive review and identified visibility gaps in the customer’s qualification and compliance processes. Together with a strategic partner, the company’s background screener, SambaSafety began to monitor drivers for negative changes to license status. They also updated drivers’ qualification files and verified certification activity at the end of each given year – effectively managing the complete driver lifecycles of the employees.

The Results

Improved Safety to Avoid the Next Major Accident

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256 at-risk drivers were identified on Day 1, of service

$2.56

Avoided $2.56 million in estimated costs from unsafe driving– Avoided $2.56 million in estimated costs from unsafe driving

%

Accident-prone drivers Identified and removed from the wheel, leading to decreased accident rates

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The Benefits of Continuous Driver Monitoring Services

The Benefits of Continuous Driver Monitoring Services

WHITE PAPER:

Driver Risk Exposure & the Advantages

of Continuous Driver Monitoring

%

of all motor vehicle ACCIDENTS are WORK-RELATED

and COST EMPLOYERS a staggering

$56.7

BILLION in 2017

The Benefits of Continuous Driver Monitoring Services

According to the National Highway Transportation Safety Administration, highway accidents accounted for 37,461 deaths in the U.S. in 2016.¹ Moreover, a recent study by Motus, a vehicle management and reimbursement platform, found that 40% of all motor vehicle accidents are work-related and cost employers a staggering $56.7 billion in 2017, taking into account medical expenses, property damage, increased insurance premiums, and lost productivity.²

“Regardless of the size of the vehicles, and often despite the utmost caution, operating vehicles can be a risky endeavor.”

While liability insurance is an important way for employers to address that risk, it’s by no means a panacea. Companies can and should be doing more to lessen the likelihood of accidents in the first place. And given that the vast majority (94%, according to NHTSA’s study) stem from driver-related actions or inactions as opposed to equipment malfunctions, one of the most important ways of doing so is to ensure that the individuals who drive in connection with their employment (including those who do so for a living) are safe drivers.

In the Firm’s experience, companies that carefully and continuously vet their drivers are not only better positioned in their defense of catastrophic accidents but are also much less likely to find themselves in that position to begin with. Additionally, these companies often have a much lower risk profile than their peers and can leverage that fact in their negotiations with their insurance providers. This paper explores the added benefits of continuous driver-monitoring services.

¹ 2016 Fatal Motor Vehicle Crashes: Overview, NHTSA, Oct. 6, 2017,
https://www.nhtsa.gov/press-releases/usdot-releases-2016-fatal-traffic-crash-data.

² Vehicle accidents cost companies $57B in 2017, FLEETOWNER, April 20, 2018, https://www.fleetowner.com/safety/vehicle-accidents-cost-companies-57b-2017.

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See also, 

The Legal Landscape of Continuous Driver Monitoring Case Study

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DS Services Customer Success Story

DS Services Customer Success Story

Collaboration

among compliance,

safety, and risk

How SambaSafety driver monitoring

keeps DS Services on the cutting edge

Project summary

DS Services originally turned to SambaSafety to help reduce paperwork and increase efficiency; however, by incorporating continuous driver monitoring into its safety program, DS Services is able to impact its business in other positive ways.

The Problem

DS Services, a distributor of leading beverage brands to residential and business customers, employs more than 3,500 drivers nationwide. Tracking its drivers – and ensuring they’re qualified to be behind the wheel – isn’t easy. “Reviewing motor vehicle records (MVRs) can take weeks, as every state reports violation information differently,” says Jason Gay, DOT compliance administrator for DS Services. “I was spending 12 to 15 hours a week on paperwork alone. It was time to simplify the process.”

Solution 1: Increasing Efficiency

SambaSafety programs have increased efficiency so that Gay no longer has to manually sort through stacks of paper, read and decide where to send each piece of information. “Now I spend about three hours a week checking the information, and if there’s an issue, all I have to do is download the information in minutes and send it to the front-line managers,” said Gay. “It’s been a real stress reliever.”

I believe in five years, we’ll be able to look back and say, ‘Wow, we’re not having anybody drive on a suspended license.’ That’s a game-changer.

Mark Clayton

Director of Safety, DS Services

Solution 2: Closing information gaps

Following implementation of SambaSafety, DS Services started seeing an interesting trend with driver medical cards. While DS Services had records showing its drivers with valid medical cards, they continued receiving MVRs that indicated some drivers had expired medical certifications. DS Services soon learned it wasn’t because its drivers were failing to self-certify; it was because state administrators failed to update those renewals in the system. In the past, DS Services pulled a non-compliant driver off the road immediately. Today, DS Services notifies them to contact the state before returning to the road. This is a win-win: Drivers don’t get paid if they’re not on the road – and DS Services doesn’t make money if it doesn’t have valid drivers. “More than ever before, we’re identifying non-compliant drivers and taking action before they get on the road,” explained Mike Belcher, Vice President, Risk and Safety, DS Services. “We know most of these people are not at fault and they would have been discovered before, but it likely would have taken six to seven months, instead of monthly.”

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See How DS Services Reduced Driver Turnover

See How DS Services Made Safety Smarter

The Results

Risk

There’s great value in the speed of information. Now, we can intervene sooner than we could before. That means catching – and correcting behavior – before there’s an accident or workers’ compensation claim.

Safety

People don’t always raise their hands and let us know that they did something they weren’t supposed to. Now we know virtually in real time, so we can take action accordingly and immediately.

HR

We live by facts. Now we’re given relevant, timely information that we simply can’t argue with. That means we can make quicker, more accurate decisions regarding hiring, firing, and retraining.

Compliance

Stress relieved, plain and simple. Not only does it drastically decrease the amount of paperwork we deal with, but it allows us to be more collaborative. We’ve eliminated the disjointed silos of information – and that makes us far more proactive and accurate.

%

Time Savings

Reduced time spent on documentation from 12-15 hours a week, to 3 hours.

%

Intervention Success Rate

Pulling a driver before reaching the final point, saves drivers.

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Startling Facts about Driver Safety

Startling Facts about Driver Safety

Is Your Company at Risk?

Employees who drive are costing organizations resources, time and money. Traditionally organizations have manually tracked driver behavior with infrequent use of static driving records. Too often, this left organizations without adequate visibility into which drivers were at risk resulting in escalating costs and liability concerns. 

Driver Risk Management continuously monitors for negative changes, automates risk analysis and presents a proprietary Driver Risk Score in an easy to use Driver Dashboard. Now in real-time, an organization will know who the high, medium, and low-risk drivers are with a single platform.

 

You Must Know Your Drivers

  • Know their past and present incidents in personal and business vehicles.
  • Be aware of driving behaviors on and off the job.
  • Recognizing past behavior is the best predictor of future behavior.

%

Accidents are Caused by Drivers

FACT: People Cause Accidents

94% of all accidents are caused by people

In 2016, 94% of crashes were found to be a result of human behavior as opposed to vehicle or environmental causes.

  • Distracted driving increases accident likelihood by 64%, with increasing distractions behind the wheel now over 6% of accidents are directly caused by texting while driving
  • 41% of crashes in 2016 were determined to be due to recognition error including driver inattention, internal/external distractions and inadequate surveillance as opposed to decision error like running a red light or performance error like over compensation on ice.

FACT: Speeding Kills

27% of auto fatalities are related to speeding

  • A recent study from the National Transportation Safety Board declares speeding is what’s killing American drivers. In 2016 alone, speeding killed 10,111 people, accounting for more than a quarter (27%) of all traffic fatalities that year.
  • The consequences of speeding are many:
    • Greater potential for loss of vehicle control;
    • Reduced effectiveness of occupant protection equipment;
    • Increased stopping distance after the driver perceives a danger;
    • Increased degree of crash severity leading to more severe injuries;
    • Economic implications of a speed-related crash; and
    • Increased fuel consumption/cost.

%

Fatalities are speeding related

FACT: Companies with Fleets DO NOT monitor Drivers

%

Do NOT Monitor drivers

Only 30% of companies monitor their fleets

Ironically enough, fleet vehicle accidents are among the most expensive injury claims for business. The average cost of a loss related to fleet vehicle accidents is approximately $70,000, which is almost twice the cost of the average workplace injury.

Driver Risk and Safety Management Survey Results

  • Do NOT have a safety program 59% 59%
  • Do NOT pull annual MVRs 66% 66%
  • Use an electronic MVR system 26% 26%
  • Say driver safety is priority #1 80% 80%

FACT: Risky Driving is Costly to the Community

In 2010, there were 32,999 people killed, 3.9 million were injured, and 24 million vehicles were damaged in motor vehicle crashes in the United States. The economic costs of these crashestotaled $242 billion. Included in these losses are lost productivity, medical costs, legal and court costs, emergency service costs (EMS), insurance administration costs, congestion costs, property damage, and workplace losses. The $242 billion cost of motor vehicle crashes represents the equivalent of nearly $784 for each of the 308.7 million people living in the United States, and 1.6 percent of the $14.96 trillion real U.S. Gross Domestic Product for 2010.

$232B

The economic impact of motor vehicle crashes

$1.4M

Economic cost to society for each fatality

$1M

Average cost of each critically injured survivor

$57.6B

Cost of lost workplace productivity

1 in 5

Drivers will be involved in an auto accident annually

1 in 2

Personal injury lawsuites involve an auto accident

3 in 5

Personal injury lawsuits are won by the plaintiff

FACT: Employers’ Motor Vehicle Costs Crush the Bottom Line

Motor vehicle crash injuries on and off the job cost employers $47.4 billion in direct crash-related expenses which include medical care, liability, lost productivity and property damage.  Almost one half of this cost resulted from off-the-job injuries to workers and their dependents.

What Companies Can Do About It

Start with a comprehensive baseline MVR that scores drivers against your safety policy on day 1 – identifying the best ones or those who need training

Continuously monitor drivers’ MVR records going forward and receive automated alerts when a change occurs

Intervene with remedies to maintain a team of drivers who are consistently safe on the road

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