WebMVR – Frequently Asked Questions

What should I do if I get a blank screen when I try to log in to WebMVR?
To use WebMVR – Java must be installed or you will get a blank screen.
To download Java, go to www.Java.com.

Once Java is installed, continue to www.WebMVR.com where you will be
asked to install a Java Patch for the Java Virtual Machine.

You will then be allowed to continue to the website.

NOTE: Windows Vista users must add www.WebMVR.com to their list of trusted sites – change your security settings per the steps below.

If WebMVR will not launch change your security settings:

  1. From the menu bar, click Tools –> Internet Options.
  2. Click on the Security tab.
  3. Click Trusted Sites. The Sites Button will be enabled.
  4. Add https://www.WebMVR.com to the list of trusted sites. Click Add.
  5. Click OK. Click OK again.
  6. If you are still having trouble, contact Tech Support at 800.766.6877 option 3.

What should do I when I receive the message, This Page is Temporarily Unavailable?
This can happen when you go directly to the page (usually via Favorites) before the page’s security certificates have been loaded or if Internet Explorer has been reformatted or refreshed and the patch has not been re–installed.

  1. Close all Internet Explorer Windows.
  2. Re–open Internet Explorer.
  3. Type directly into the address field: https://www.WebMVR.com.
  4. If this does not work, type into the address field: https://www.WebMVR.com/login/DllInstall.exe
  5. Click Run.
  6. Let the patch download, then click Run again.
  7. If you are still having trouble, contact Tech Support at 800.766.6877 option 3.

Which products are available through WebMVR?
Motor Vehicle Records from all 50 States Driving Records, including:

  • Accidents
  • Restrictions
  • Suspensions
  • Revocations

Who do I call for assistance?
Customer Care at 800.766.6877 option 3, Monday-Friday between the hours of 5:30 a.m. – 6:30 p.m. PST.

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